Wait on hold while they “research” something. The key? “Let them think you actually like Spectrum, but this price hike is just too much” the Reddit user suggested.Ħ. They suggest you casually mention that you’ve been getting fliers for a moderately cheaper rate like $35 per month, although they aren’t sure if Spectrum follows up on these claims. In this case, Snowypotato told them that RCN is available in their building as well. Explain you’re eligible for another provider.
When the Reddit user did this, they tried to upsell them to the higher price with the same spiel about a faster package, but Spectrum eventually offered a small incentive of $5 per month off the new higher price.ĥ. Tell retentions the same thing: that you’re displeased that your bill has gone up. Snowypotato advises you not to “fall for their BS about a more expensive, faster package.”Ĥ. Tell the live rep you’d like to speak to retentions because you’re unhappy with the price hike. If you press *99 when prompted - “almost immediately” according to Snowypotato - you’ll get to navigate via touch-tone only, bypassing the “you can say” prompts.ģ. This Reddit user, Snowypotato, claimed that getting theirs knocked back down took a cool 15 minutes, “including time to find the phone number.” Here are the simple steps they followed to reduce the bill:ġ.
In case you weren’t aware, yes, you can negotiate your internet bill (and cable, but that’s another story).
0 kommentar(er)
